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SmartBox Web Marketing received quite a shock last year. It was both a shock and a wakeup call for us and for dentists everywhere. We recorded and listened to every incoming call to all of our Elite level dentists’ practices for an entire quarter. We have a dedicated Call Quality Analyst Team who reviews and rates the interaction between phone answerers and prospects. The results were not what we were expecting. Oh, our Elite dentists were rocking it when it came to new dental patients each month. But there were a great many more prospects who weren’t appointed. And the number of ...Read More