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My experience in social media allows me to identify trends in customer service, allowing our dentists to better serve their patients and create a satisfying overall experience
Meghan Cole is one of SmartBox’s elite call quality analysts who helps dentists indentify how to better use the phones to grow their practices.
The call quality analysts quantify the effectiveness of dentists’ marketing campaigns. It’s part of SmartBox’s data-driven approach to delivering dentists more and better patients.
In her role, Meghan assesses phone calls and tracks the overall conversion rate and new patient value for SmartBox dentists. This information helps dentists improve their practice management, reflow their digital marketing, and attract the patients they want to treat.
Meghan holds an associate’s degree in general studies. She thrived in college, making the dean’s list and holding membership in the National Honor Society.
“My experience in social media allows me to identify trends in customer service, allowing our dentists to better serve their patients and create a satisfying overall experience,” Meghan said.
Meghan is an avid reader. Her favorite author is Sherrilyn Kenyon, and she enjoys reading Greek history books, Marvel Comics, and Lord of the Rings.