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Patient Attraction Episode 533: Do’s and Don’ts for Developing a Great Dental Team
If you have been following and implementing the tips in this podcast, your business is certainly growing. You may even be adding additional staff. That can be a real challenge. I should know. I have more than doubled my staff in the last year. So today, I want to give you some tips for building a great team at your dental practice. Stay tuned.
– Hi, Colin here on the first day of September 2015.
– I am a voracious consumer of books, articles, blogs, just about anything I can get my hands on that relates to marketing and my business.
– I came across a couple of items that I think will really help you as start to expand your staff.
– So here are 10 Do’s and Don’ts for surrounding yourself with a great dental team.
- Do look for people who are doers.
– Better to have people trying to do too much than too little.
- Don’t keep people who aren’t a good fit.
– It’s pretty obvious within the first 90 days who this is.
– Maybe they are the “that’s not my job” type or they have a bad attitude.
– Either way, don’t keep them around to poison the well.
- Do make sure everyone is working toward a common goal.
– This has two parts: buy-in and communication.
- Don’t allow employees to give no input, then want to backseat drive afterward.
– Employees should be free to give ideas and make suggestions during the appropriate times, but doing so after decisions have been made will drag down the whole team.
- Do give your team the training they need, remove their obstacles, and let them do their jobs.
– You hired them for a reason, right?
- Don’t micromanage.
– If you are micromanaging, one of three things has happened:
- You didn’t train them properly.
- You don’t have confidence you trained them properly.
- They can’t do the job and you need to find someone who can.
- Do tell your team how much you appreciate them.
– Praise often, blame rarely.
- Don’t hog the glory, or let anyone else.
– If you want a TEAM, one person’s success is everyone’s success.
- Do accept responsibility for mistakes in your office.
– Following the belief that “shit runs downhill” is a good way to have a staff that would rather be on another hill.
– Take the heat from unhappy patients, and give instruction for improvement to your staff (without the heat).
- Don’t let employees think they know it all.
– If you know it all, you are not continuously improving.
– For those of you who have already expanded your staff, what do you think of my tips?
– Are there any others you would offer?
– Feel free to leave your comments below, reach out to us on social media, or email me at email@example.com.
– I may use your comments in a future podcast.
– Until tomorrow, keep moving forward.